Knowledgebase Help Articles

To read articles to help you learn and understand features and functionality, please click here.

The library grows constantly, so we recommend this starting point to help find the answers you need, when you need them. You’ll find the articles are divided into two sections: 2.0 and Legacy, making it easy to find relevant topics.


Submit a Support Ticket

Submit a support ticket by clicking here (It's the quickest way to receive support!).

We will respond in one business day or less! This system routes your questions to the appropriate support staff member, and is designed to ensure our fastest possible response.


Training Videos

Visit TherapyAppointment’s On Demand Training Webinars or Youtube channel to access training videos.

Easily access many videos anytime within the system! Click the blue “?” bubble at the bottom right and type in the search word "Video".


User Account Types and Privileges: How to secure your accounts

For more information about the user account types and what privileges they have in the system, along with policies and procedures for ensuring your security with the use of TherapyAppointment.

Provider Account Types and Privileges

Contact Us

We’re here when you need us! For the fastest service, let us know how we can help using our Service Form.

Hours: Monday through Friday, 9:00 am to 5:00 pm (4:00 pm on Friday), Eastern Time.

Physical Location

Our Corporate offices are located at:

TP horz

96 Chestnut Ridge Road
Mills River, NC 28759-8002

For general inquiries, please email us at