Helping You is Our Highest Calling!

We’re making it as easy as possible to get the support you need.
If you have questions, there are lots of ways to find answers or get help. Find it, fix it, and get back to doing what you love!

Let our Support Team provide a hand with a Service Request

The quickest way to receive support is to submit a service request!

This can be done by any of the following ways:

  1. Submit a ticket for a service request by clicking here.
  2. If in 2.0, click on “Help” at the top left, then click “Have a conundrum?”
  3. Send an email to support@therapyappointment.com and outline your issue or reason for contact in the email.

We will respond in one business day or less! This system routes your questions to the appropriate support staff member, and is designed to ensure our fastest possible response.


Read help articles in our Support Center

For comprehensive step-by-step guides to our software, visit the TherapyAppointment Support Center. Here, we’ve published concise, articles to help you learn and understand features and functionality.

The library grows constantly, so we recommend this starting point to help find the answers you need, when you need them. You’ll find the articles are divided into two sections: 2.0 and Legacy, making it easy to find relevant topics.

Please click here to access our Support Center

Support Center

Watch our training videos series

Do you prefer to watch, listen, and follow along on your own? Our ever expanding library of educational and informative videos has you covered.

Videos walk though setting appointments, managing your schedule, charting, notes, insurance submissions, payments and much much more.

Visit TherapyAppointment’s On Demand Training Webinars or  Youtube channel to access training videos.

Or, you can easily access the videos anytime within the system. Just click on the “Help” link at the top left of your dashboard and click on “Help Videos”.

Watch our training videos series

Request 1-1 live training

New to TherapyAppointment and want a little help getting up to speed? With even 30-minutes of training, we know you’ll feel confident and soon be sailing smoothly through out intuitive software!

Our trainers are seasoned pros who can get you comfortable in TherapyAppointment in no time.

Click here to access our Training Calendar and schedule time to train.

Request 1-1 live training

User Account Types and Privileges: How to secure your accounts

For more information about the user account types and what privileges they have in the system, along with policies and procedures for ensuring your security with the use of TherapyAppointment.

Provider Account Types and Privileges


Contact Us

We’re here when you need us! For the fastest service, let us know how we can help using our Service Form.

Hours: Monday through Friday, 9:00 am to 7:00 pm (6:00pm on Friday), Eastern Time.


Physical Location

Our Corporate offices are located at:

TP horz

96 Chestnut Ridge Road
Mills River, NC 28759-8002

For general inquiries, please email us at support@therapyappointment.com