Help Articles 

To read articles that help you understand features and functionality, please click HERE.

The library grows constantly; check back to view new content. The articles are divided into two sections: 2.0 and Legacy, making it easy to find articles relevant to the version that you are using.


Submit a Support Ticket

Submit a support ticket by clicking HERE. (It's the fastest way to receive support!)

We will respond in one business day or less. This system routes your questions to the appropriate support staff member, and is designed to ensure our fastest possible response.


Training Videos

Visit TherapyAppointment’s On Demand Training Webinars or view our YouTube channel to access training videos.

When logged in, you may click the blue “?” bubble at the bottom right of most pages and type in the search word "Video."


Keep client records secure

To view information about "user account types" and what privileges they have in the system, click below.
Learn procedures for ensuring the security of client information by clicking the other links.

Provider Account Types and Privileges

We’re here when you need us! For the fastest service, let us know how we can help using our Service Form.

Hours: Monday through Friday, 9:00 am to 5:00 pm (4:00 pm on Friday), Eastern Time.

Mailing Address

TP horz

96 Chestnut Ridge Road
Mills River, NC 28759-8002

For general inquiries, please email us at