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TherapyAppointment’s DESK Support Center Library

If you’ve called our Support Desk recently, you’ve experienced how–just like your practice–TherapyAppointment Support is dedicated to listening and helping. Our team expertly answers and solves your questions or problems (even those occasionally related to our partners Office Ally and Cayan!). It’s quite simple: providing individualized, person-to-person service when you need it most is a cornerstone of TherapyAppointment’s offering. But, did you know TherapyAppointment also developed a comprehensive library of support articles and videos.

This library is called DESK: our catalogue of our 10+ years of TherapyAppointment expertise. You’ll find it an invaluable training tool. And those quick questions about a particular feature or capability you don’t often use? That’s exactly why the DESK library was created. For example, perhaps your team needs a refresher on setting up electronic claims submissions and creating an account with Office Ally. You can find a step-by-step guide here in a section we’ve specifically created for getting started with TherapyAppointment. Or perhaps you’d like a little more guidance on the complex world of insurance claims coding. Who doesn’t? Our DESK library contains a claims-focused section written by TherapyAppointment insurance and billing experts to guide you through the process. So if you’re looking for common Current Procedural Terminology (CPT) codes to get started, we have an article for that too.

Our library is a toolkit of expertise at your fingertips 24-hours a day to simplify managing your practice. Complex procedures like creating intake forms, electronic billing, and insurance claims are detailed in easy to follow, step-by-step articles and videos. While we are always here to listen, there may be times when the library is the exact tool for the job. For those times, head over to www.therapyappointment.desk.com. We are always adding articles, so if you see that something is missing, please send it to support@therapyappointment.com